Personal Data Protection Policy
How we collect, use, and protect your personal data. We commit to the highest standards for your information security and privacy.
Your Rights
Under applicable law, you may have rights to access, correct, or delete personal information. Most actions are self-service in account settings; contact us if you need help.
For legal compliance or legitimate business needs (e.g. disputes), we may retain some records after account closure.
Data Security
Industry-standard physical, technical, and administrative safeguards protect data integrity and confidentiality (e.g. HTTPS, least-privilege access).
About This Policy
Thank you for trusting zuvcloud. This policy explains how zuvcloud Inc. ("we" or "Platform") collects, processes, stores, and protects your personal information. Privacy is core; we process necessary data lawfully to deliver quality personalized service.
Information We Collect
To provide and improve service, we collect several categories of information:
Information you provide
- Account basics: name, email, phone, password, and other registration data.
- Identity verification: government-issued ID when required for compliance or security.
- Payment information: card number, billing address, etc. (usually encrypted by payment partners).
- Communications: calls, chat, or email with support.
Automatically collected data
- Access logs and device data: IP address, browser, OS, visit time, page paths, and similar technical data.
- Resource usage: CPU, memory, network traffic during cloud host use—for billing and monitoring.
How We Use Information
We use collected information lawfully to run our business, including:
- Service delivery: process orders, activate cloud instances, and manage accounts.
- Security: detect and block fraud and abuse (illegal mining, attacks, etc.) to keep the platform safe.
- Improvement: analyze usage to optimize infrastructure and network experience.
- Legal compliance: tax, regulatory requests, and other legal obligations.
Policy Updates
We may revise this policy for business or legal reasons. Material changes will be notified by email or in-app message in advance.
Contact Us
Questions, suggestions, or requests (access, correction, deletion) about this policy:
- Email: support@zuvcloud.com
- Support ticket: log in and submit a privacy-related ticket
We aim to respond in writing within 30 business days of receipt.